{"id":378,"date":"2023-07-15T13:11:28","date_gmt":"2023-07-15T11:11:28","guid":{"rendered":"https:\/\/cga-assurances.com\/?page_id=378"},"modified":"2025-04-27T17:38:06","modified_gmt":"2025-04-27T15:38:06","slug":"reclamation","status":"publish","type":"page","link":"https:\/\/cga-assurances.com\/index.php\/reclamation\/","title":{"rendered":"R\u00c9CLAMATION"},"content":{"rendered":"\t\t
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R\u00e9clamation\u00a0:\u00a0<\/strong><\/h1>

Traitement des R\u00e9clamations Clients. Engagement de CGA Assurances\u00a0:<\/strong><\/p>

Le Cabinet CGA s\u2019engage \u00e0 apporter un service de qualit\u00e9 et \u00e0 accompagner ses clients tout au long de la vie de leur contrat. En cas de difficult\u00e9, un processus de r\u00e9clamation est mis en place pour assurer un suivi efficace et transparent.<\/span><\/p>

1 – D\u00e9finition d\u2019une r\u00e9clamation<\/span><\/h2>

Une r\u00e9clamation est une expression du m\u00e9contentement d’un client envers un professionnel.<\/span><\/p>

Ne sont pas consid\u00e9r\u00e9es comme des r\u00e9clamations :<\/span><\/p>

– Une demande de service ou de prestation,<\/span><\/p>

– Une demande d\u2019information ou de clarification,<\/span><\/p>

– Une demande d\u2019avis.<\/span><\/p>

2 – D\u00e9roulement du Traitement<\/span><\/h2>

2.1 – Modalit\u00e9s de r\u00e9clamation<\/span><\/h3>

Le Cabinet CGA ASSURANCES accepte les r\u00e9clamations par :<\/span><\/p>

– Courrier : envoy\u00e9 \u00e0 l\u2019adresse de notre Cabinet.<\/span><\/p>

– E-mail : reclamation@cga-assurances.com<\/span><\/p>

– T\u00e9l\u00e9phone : 0148404189<\/span><\/p>

– Rendez-vous physique : en agence ou chez le client.<\/span><\/p>

Chaque r\u00e9clamation doit contenir : nom, pr\u00e9nom, adresse, contact, description de la r\u00e9clamation et tout document utile<\/span><\/p>

2.2 – Traitement interne<\/span><\/h3>

Chaque r\u00e9clamation est prise en charge par notre responsable de traitement, Madame Leyla YILDIZ, et orient\u00e9e vers le service concern\u00e9 :<\/span><\/p>

– Service Production: pour les probl\u00e8mes de souscription ou de gestion de contrats.<\/span><\/p>

– Service Comptable : pour les questions de paiements et facturation.<\/span><\/p>

– Service Sinistre : pour le suivi des indemnisations.<\/span><\/p>

2.3 – D\u00e9lais de traitement<\/span><\/h3>

– Traitement rapide (\u2264 10 jours) : une r\u00e9ponse est apport\u00e9e dans ce d\u00e9lai si possible.<\/span><\/p>

– Traitement approfondi (> 10 jours): un accus\u00e9 de r\u00e9ception est envoy\u00e9 sous 10 jours et une r\u00e9ponse finale sous 2 mois maximum.<\/span><\/p>

Si un retard exceptionnel survient, le client est inform\u00e9 de l\u2019avancement.<\/span><\/p>

2.4 – Suivi des r\u00e9clamations<\/span><\/h3>

Toutes les r\u00e9clamations sont enregistr\u00e9es dans notre logiciel m\u00e9tier pour assurer un suivi rigoureux et une tra\u00e7abilit\u00e9 optimale.<\/span><\/p>

3 – Recours en cas de non-satisfaction<\/span><\/h2>

Si la r\u00e9ponse apport\u00e9e ne satisfait pas le client, il peut saisir le M\u00e9diateur de l’Assurance:<\/span><\/p>

– Adresse postale : La M\u00e9diation de l\u2019Assurance \u2013 P\u00f4le CSCA \u2013 TSA 50110 \u2013 75441 PARIS CEDEX 09<\/span><\/p>

– Email : le.mediateur@mediation-assurance.org<\/span><\/p>

– Site web : [www.mediation-assurance.org]<\/span><\/p>

4 – Am\u00e9lioration continue<\/span><\/h2>

Chaque ann\u00e9e, un bilan des r\u00e9clamations est r\u00e9alis\u00e9 et partag\u00e9 avec les collaborateurs afin d\u2019am\u00e9liorer nos services.<\/span><\/p>

CGA Assurances s’engage \u00e0 rester \u00e0 l’\u00e9coute de ses clients et \u00e0 optimiser en permanence la qualit\u00e9 de son accompagnement.<\/span><\/p>

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R\u00e9clamation\u00a0:\u00a0 Traitement des R\u00e9clamations Clients. Engagement de CGA Assurances\u00a0: Le Cabinet CGA s\u2019engage \u00e0 apporter un service de qualit\u00e9 et \u00e0 accompagner ses clients tout au long de la vie de leur contrat. En cas de difficult\u00e9, un processus de r\u00e9clamation est mis en place pour assurer un suivi efficace et transparent. 1 – D\u00e9finition […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-378","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nR\u00c9CLAMATION - CGA ASSURANCES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cga-assurances.com\/index.php\/reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00c9CLAMATION - CGA ASSURANCES\" \/>\n<meta property=\"og:description\" content=\"R\u00e9clamation\u00a0:\u00a0 Traitement des R\u00e9clamations Clients. 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